CenClear’s Behavioral Health Division is seeking a dedicated and organized Department Assistant-Intake to join our team. This full-time role is an opportunity to be the first point of contact for the individuals we serve, providing exceptional customer service and administrative support.As a valued member of our team, you will have the opportunity to make a positive impact in the lives of those we serve while enjoying a supportive work environment and competitive benefits package. If you are passionate about making a difference in the lives of families, we would love to hear from you. Contact CenClear today!Hours40 hours per week, 52 weeks per year.Work LocationThis position will be based at one of the following locations:627 Wood St, Clarion, PA 1621460 Industrial Park Rd, Clearfield, PA 16830427 N St Marys Rd, St Marys, PA 15857Compensation$16.05 per hourResponsibilitiesMaintain all access points for individuals accessing treatment (intake line, voicemail, fax, US Mail etc),Provide customer service to any outside entity, individual accessing treatment and/or families involved in the referral process,Complete screening tools in accordance with program requirements,Ensure verification of insurance or alternate funding source; either through EVS verification online or through Insurance Specialist,Schedule intakes in accordance with program timeframes and with appropriate staff member(s),Coordinate dates/times with appropriate staff member(s) as needed in order to maintain scheduling of intakes,Providing intake reminder calls,Tracking missed intake appointments and following up accordingly to program policy, Retrieve, assemble, and make available for staff member(s) all intake information,Manage volume of work based on established schedule or according to flow of documentation,Coordinate appropriate information to other staff in an efficient and effective manner,Maintain order and accessibility of information,Cooperates with administrative/office staff and agencies.QualificationsBusiness or associate degree or 3 to 5 years of related job experienceExcellent customer service skills.Strong oral and written communication skillsEffective organizational skills with the ability to manage multiple tasks and prioritize effectively.Prior knowledge of computer software, office equipment, and Microsoft Office programs preferredAccess to reliable transportationMust obtain the following clearances prior to hire: PA State Police Criminal History, PA Child Abuse History, FBI Criminal History, and Mandated Reporting CertificateBenefitsExcellent Medical, Dental and Vision Insurance (cost shared)Vacation/Sick LeavePaid Holidays (10 per year this includes a floating holiday)Flexible Spending AccountLife InsuranceShort Term Disability401(k) with company match up to 7% based on employee defermentEmployee Assistance Program (EAP) (includes immediate family members)Flexible Work Schedule (if position qualifies)18% discount on Verizon cell phone servicesMileage ReimbursementTuition/Course Reimbursement for applicable courseworkStudent Loan Forgiveness (if position meets PSLF and LRP program requirements)Technology and Software Discounts available AUD Clearfield 16830

Department Assistant Intake

CenClear’s Behavioral Health Division is seeking a dedicated and organized Department Assistant-Intake to join our team. This full-time role is an opportunity to be the first point of contact for the individuals we serve, providing exceptional customer service and administrative support.

As a valued member of our team, you will have the opportunity to make a positive impact in the lives of those we serve while enjoying a supportive work environment and competitive benefits package. If you are passionate about making a difference in the lives of families, we would love to hear from you. Contact CenClear today!

Hours

  • 40 hours per week, 52 weeks per year.

Work Location

This position will be based at one of the following locations:

  • 627 Wood St, Clarion, PA 16214
  • 60 Industrial Park Rd, Clearfield, PA 16830
  • 427 N St Marys Rd, St Marys, PA 15857

Compensation

$16.05 per hour

Responsibilities

  • Maintain all access points for individuals accessing treatment (intake line, voicemail, fax, US Mail etc),
  • Provide customer service to any outside entity, individual accessing treatment and/or families involved in the referral process,
  • Complete screening tools in accordance with program requirements,
  • Ensure verification of insurance or alternate funding source; either through EVS verification online or through Insurance Specialist,
  • Schedule intakes in accordance with program timeframes and with appropriate staff member(s),
  • Coordinate dates/times with appropriate staff member(s) as needed in order to maintain scheduling of intakes,
  • Providing intake reminder calls,
  • Tracking missed intake appointments and following up accordingly to program policy, Retrieve, assemble, and make available for staff member(s) all intake information,
  • Manage volume of work based on established schedule or according to flow of documentation,
  • Coordinate appropriate information to other staff in an efficient and effective manner,
  • Maintain order and accessibility of information,
  • Cooperates with administrative/office staff and agencies.

Qualifications

  • Business or associate degree or 3 to 5 years of related job experience
  • Excellent customer service skills.
  • Strong oral and written communication skills
  • Effective organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Prior knowledge of computer software, office equipment, and Microsoft Office programs preferred
  • Access to reliable transportation
  • Must obtain the following clearances prior to hire: PA State Police Criminal History, PA Child Abuse History, FBI Criminal History, and Mandated Reporting Certificate

Benefits

  • Excellent Medical, Dental and Vision Insurance (cost shared)
  • Vacation/Sick Leave
  • Paid Holidays (10 per year this includes a floating holiday)
  • Flexible Spending Account
  • Life Insurance
  • Short Term Disability
  • 401(k) with company match up to 7% based on employee deferment
  • Employee Assistance Program (EAP) (includes immediate family members)
  • Flexible Work Schedule (if position qualifies)
  • 18% discount on Verizon cell phone services
  • Mileage Reimbursement
  • Tuition/Course Reimbursement for applicable coursework
  • Student Loan Forgiveness (if position meets PSLF and LRP program requirements)
  • Technology and Software Discounts available

CenClear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Posted Date 04 Dec 2024
  • Location Clearfield
    PA / United States
  • Industry Administration & Office Support
  • Job Type Full Time
  • Salary $16.05 per hour