CenClear, a provider of early childhood and mental health/substance use disorder services, is seeking a dedicated and organized IT Support Specialist to join our team in Bigler, PA. In this full-time role, you will provide technical support to the agency regarding computer systems, software, and hardware. Join our team and contribute to our mission of providing high-quality services in a supportive and trauma informed work environment.ResponsibilitiesWork 40 hours per week, 52 weeks a yearWorks flexible hours, including weekends and evenings as needed.Provide technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. Manage helpdesk software tickets and address user needs through various communication channels in a timely manner.Determine the best solution based on the issue and details provided by other IT department staff. Run diagnostic programs to resolve problems. Follow up with users to ensure the issue has been resolved; and record events and problems in helpdesk ticket logs Be socially responsible to keep OneNote information up to date. Direct unresolved issues to the next level of support personnel in a timely manner. Deploy images on machines, configure and sign out equipment following company resource sign-out procedures. Assist in management of inventory with corporate scanners, printers, and other peripherals. Track and manage consumable inventory and submit reorder points for new/additional inventory purchases. Reconfigure machines during emergency situations. Assist field users with temporary hardware sign out when unexpected issues arise with their equipment. Upgrade and maintain equipment as needed and assist field users with temporary hardware sign out when necessary.Keep proper deployment, utilization records and inventory control so that audit trails are kept up to date. Actively acquire knowledge, skills, and abilities to meet the requirements of the job, maintain professional growth and change with new technology deployed within the agency. Triage issues and escalate to a manager when necessary.Maintain excellent organizational skills. Respond to requests in a timely manner while managing emotional intelligence. Visits branch sites as needed for hardware and software support.Helps in the planning and execution of HIPAA security policies and procedures.Attends trainings ongoing to keep updated on latest software versions and new technology.Keeps a daily logbook of tasks completed or worked on.Attend monthly IT Department meetings and participate in ongoing reflective supervision.Support and follows the Sanctuary Model’s 7 commitments.QualificationsAssociate degree in related field of Information Technology -OR-Two-year Computer Science Degree or Certification -OR-Diploma from Computer Technical School with related experienceDependable, highly motivated and shows initiative.Ability to plan and organize work and assist others to do so.Access to transportation.Ability to travel and obtain additional training related to position.Knowledge base of items/functions such as: Remote Connectivity Solutions Software, Basic and Advanced Troubleshooting Skills, Problem Solving Skills, and Maintain Systems for department and/or organization.Must obtain the following clearances prior to hire: PA State Police Criminal History, PA Child Abuse History, FBI Criminal History, and Mandated Reporting CertificateCompensationAnnual Salary Range: $35,000.00-$45,000.00 BenefitsExcellent Medical, Dental and Vision Insurance (cost shared)Vacation/Sick LeavePaid Holidays (10 per year this includes a floating holiday)Availability for Licensure SupervisionFlexible Spending AccountLife InsuranceShort Term Disability401(k) with company match up to 7% based on employee defermentEmployee Assistance Program (EAP) (includes immediate family members)Flexible Work Schedule (if position qualifies)18% discount on Verizon cell phone servicesMileage ReimbursementTuition/Course Reimbursement for applicable courseworkStudent Loan Forgiveness (If position qualifies)Technology and Software Discounts availablePhysical AbilitiesAbility to reach overhead.Lift and carry objects over thirty (30) pounds.Bend to reach objects from the floor.Stand for extended period of time with reasonable breaks.Operate office machines.Sit for extended period of time with reasonable breaks.Vision and hearing within normal limits. AUD Bigler 16825

IT Support Specialist

CenClear, a provider of early childhood and mental health/substance use disorder services, is seeking a dedicated and organized IT Support Specialist to join our team in Bigler, PA.

In this full-time role, you will provide technical support to the agency regarding computer systems, software, and hardware. Join our team and contribute to our mission of providing high-quality services in a supportive and trauma informed work environment.

Responsibilities

  • Work 40 hours per week, 52 weeks a year
  • Works flexible hours, including weekends and evenings as needed.
  • Provide technical assistance and support for incoming calls and issues related to computer systems, software, and hardware.
  • Manage helpdesk software tickets and address user needs through various communication channels in a timely manner.
  • Determine the best solution based on the issue and details provided by other IT department staff.
  • Run diagnostic programs to resolve problems.
  • Follow up with users to ensure the issue has been resolved; and record events and problems in helpdesk ticket logs
  • Be socially responsible to keep OneNote information up to date.
  • Direct unresolved issues to the next level of support personnel in a timely manner.
  • Deploy images on machines, configure and sign out equipment following company resource sign-out procedures.
  • Assist in management of inventory with corporate scanners, printers, and other peripherals.
  • Track and manage consumable inventory and submit reorder points for new/additional inventory purchases.
  • Reconfigure machines during emergency situations.
  • Assist field users with temporary hardware sign out when unexpected issues arise with their equipment.
  • Upgrade and maintain equipment as needed and assist field users with temporary hardware sign out when necessary.
  • Keep proper deployment, utilization records and inventory control so that audit trails are kept up to date.
  • Actively acquire knowledge, skills, and abilities to meet the requirements of the job, maintain professional growth and change with new technology deployed within the agency.
  • Triage issues and escalate to a manager when necessary.
  • Maintain excellent organizational skills.
  • Respond to requests in a timely manner while managing emotional intelligence.
  • Visits branch sites as needed for hardware and software support.
  • Helps in the planning and execution of HIPAA security policies and procedures.
  • Attends trainings ongoing to keep updated on latest software versions and new technology.
  • Keeps a daily logbook of tasks completed or worked on.
  • Attend monthly IT Department meetings and participate in ongoing reflective supervision.
  • Support and follows the Sanctuary Model’s 7 commitments.

Qualifications

  • Associate degree in related field of Information Technology -OR-
  • Two-year Computer Science Degree or Certification -OR-
  • Diploma from Computer Technical School with related experience
  • Dependable, highly motivated and shows initiative.
  • Ability to plan and organize work and assist others to do so.
  • Access to transportation.
  • Ability to travel and obtain additional training related to position.
  • Knowledge base of items/functions such as: Remote Connectivity Solutions Software, Basic and Advanced Troubleshooting Skills, Problem Solving Skills, and Maintain Systems for department and/or organization.
  • Must obtain the following clearances prior to hire: PA State Police Criminal History, PA Child Abuse History, FBI Criminal History, and Mandated Reporting Certificate

Compensation

Annual Salary Range: $35,000.00-$45,000.00

Benefits

  • Excellent Medical, Dental and Vision Insurance (cost shared)
  • Vacation/Sick Leave
  • Paid Holidays (10 per year this includes a floating holiday)
  • Availability for Licensure Supervision
  • Flexible Spending Account
  • Life Insurance
  • Short Term Disability
  • 401(k) with company match up to 7% based on employee deferment
  • Employee Assistance Program (EAP) (includes immediate family members)
  • Flexible Work Schedule (if position qualifies)
  • 18% discount on Verizon cell phone services
  • Mileage Reimbursement
  • Tuition/Course Reimbursement for applicable coursework
  • Student Loan Forgiveness (If position qualifies)
  • Technology and Software Discounts available

Physical Abilities

  • Ability to reach overhead.
  • Lift and carry objects over thirty (30) pounds.
  • Bend to reach objects from the floor.
  • Stand for extended period of time with reasonable breaks.
  • Operate office machines.
  • Sit for extended period of time with reasonable breaks.
  • Vision and hearing within normal limits.

CenClear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Posted Date 02 Apr 2025
  • Location Bigler
    PA / United States
  • Industry Information & Communication Technology
  • Job Type Full Time
  • Salary Annual Salary Range: $35,000.00-$45,000.00